TERMS AND CONDITIONS
Kurus English CC
Language Culture Discovery
1. Booking
Registration for a course(s) occurs once a client has received written
confirmation from Kurus English.
Kurus English reserves the right to charge an Administration Fee of 50
Euro each time the course or accommodation is changed after
confirmation by Kurus English of the initial enrolment. This also
includes requests for changes whilst the student is at Kurus English.
2. Age
Kurus English is open to everyone aged 18 years and over. As an
exception, we welcome parents and their children (minimum age 16).
Please note that Kurus English does not provide supervision for
students aged 16-17 who book a course with us. Should a minor
book a course with Kurus English, parents need to take
full responsibilty for the said minor and they need to sign
a 'Guardian Letter' provided by Kurus English.
3. Lessons
Kurus English lessons are of 50 minutes duration, except when stated
otherwise. There is a maximum of 8 students per class aiding in
providing optimum learning conditions. On request, exceptions regarding
our tailor made programmes are possible. Kurus English offers a minimum
of 3 and a maximum of 6 different levels (e.g. Beginner, Elementary,
Pre-Intermediate, Intermediate, Upper-Intermediate and Advanced).
4. Payments
Payments may be effected by bank transfer or by credit card and must be
received in full, 28 days prior to the commencement of the course. Bank
details are provided on our invoice. Bank fees are for the account of
the client. For your convenience, Kurus English offers two bank
accounts; one in Europe (Germany) and one in South Africa.
5. Cancellations and Refunds
Notice of cancellation must be made in
writing to Kurus English.
Refunds will be considered under the following circumstances:
| a) | If we receive a written cancellation (by fax, email, post or delivery) 28 days or more before your course is scheduled to begin, we will refund 100% of your fees, minus any non-refundable items, cancellation fee of €150 and bank and transfer costs. |
| b) | If we receive your written cancellation 8-27 days before your course is scheduled to start, we will refund 50% of your fees, minus any non-refundable items, cancellation fee of €150 and bank and transfer costs. |
| c) | Fees will not be refunded if cancellations, written or otherwise, are received 7 days or fewer before your course is scheduled to begin. In no case will money be refunded once the course and/or lodging stay has begun. |
6. Visa
Payment must be received in full, prior to any visa documents being
issued. There is a charge of 90 Euro each time documents have to be
sent by courier. If a visa application is rejected, and Kurus English
receives a certified copy at least 7 days prior to arrival, Kurus
English will refund the fees received in full; less the registration
fee, the administration fee, any courier fees and any bank charges. A
cancellation fee equivalent to 1 week’s accommodation and tuition
will
apply if we receive a certified copy less than 7 days prior to arrival.
Whilst Kurus English endeavours to support students at all times, Kurus
English cannot be held responsible for decisions taken by Embassies or
Immigration Police regarding entry visas or visa extensions. Should the
arrival day be postponed due to delayed visa applications, Kurus
English cannot guarantee the original accommodation allocation.
7. Courses
| a) | All courses, except for the examination and tailor-made courses, begin every Monday. The Kurus English Team will try their best to offer you your chosen course, but we can only be sure of your level of English once you have submitted the online placement test and also, that we have interviewed you on the first day of the course. Sometimes there are not enough students for a particular level to run a course. Should only one student apply to study a particular course that student will receive 10 private lessons (one-to-one) instead of the usual 20 lessons allotted to a group of students, and 5 private lessons (one-to-one) instead of the usual 10 lessons allotted to a group of students. Duration of each lesson is 50 minutes. |
| b) | Examination courses To attend an Examination course (Opportunity 3) each student has to have a minimum level of English. Every student who wishes to enrol for any Examination course, is first required to submit our Online Placement Test. Additionally, each student will have a telephonic interview conducted by one of our teachers. Thereafter, it will be decided if it is possible and/or advisable for the student to book the examination course or not. The test and interview must be completed 6 weeks prior to the commencement of the Examination course. Registration fees for any examination are not included in the course fee. A fee of 100 Euro is charged to assess the student’s level of English. This fee will not be billed if the student books an examination, or any other course, with Kurus English within two weeks of the student’s assessment. If the student does not book a course with Kurus English within two weeks of her/his assessment, an administration fee will be charged and must be paid to Kurus English, including all bank charges levied. |
| c) | Tailor-made programmes Kurus English offers tailor-made language opportunities. These programmes are intended especially for companies, governmental groups and others. Kurus English can only deliver tailor-made programmes for groups with a minimum of 4 students and a minimum course duration of 2 weeks. |
8. Online Placement Test
To provide the student with the optimal learning environment, we are
required to assess your level of English. Therefore, after the student
has paid the full course fee, we will send the student a password
giving access to our Online Placement Test. Only once the student has
submitted the test online, can she/he be placed in the appropriate
class. The student will also be interview on her/his first day at
school.
9. Accommodation
Accommodation with a Host Family in a single room with breakfast is the
standard accommodation provided by Kurus English. Other accommodation,
such as guesthouses or hotels can be provided by Kurus English on request;
prices depend on season and have to be proposed individually.
Accommodation is usually allocated from the Sunday before a course
starts until the Saturday (11am) after it finishes, unless otherwise
indicated. However, if you spend less than 6 nights in your
accommodation in any particular week, you will not receive any
discount. Extra nights can be arranged according to availability and
for an additional fee. There is normally a limit of 3 extra nights,
after which an extra week’s price will be charged.
Host
Families are carefully selected by Kurus English.They range from
married couples to single person establishments, with or without
children or pets. Other students can be accommodated in the same
family, subject to availability.
Students are not permitted to extend their accommodation directly
with any Host Familiy which booking service was initially provided
and organised by Kurus English itself. All bookings, extensions
or changes have to be made with Kurus English directly.
10. Language Excursions
Some courses at Kurus English include a language opportunities programme
(Language Excursion). Language Excursions take place 3 times per
week, in the afternoon. The Language
Excursion programme is equivalent to 10 lessons of 45 minutes duration.
Transport, entrance fees and sometimes a meal or snacks and/or
refreshments are included. Kurus English provides one language guide
(teacher) for a maximum of 8 students of
differing levels. For the beginner and elementary level, an additional
language guide (teacher) will accompany the excursion, no matter how
many students attend elementary level classes (but also to a maximum
of 8 students). The Language Excursion programme is organised and
conducted by Coffeebeans Routes CC (owner: Mr Iain Harris).
11. Insurance
Kurus English does not insure students against illness, accident,
theft, or against any loss of personal effects whatsoever, at any time.
Neither Kurus English nor its representatives will accept
responsibility for any accident that may occur to any student for the
duration of a course of study, either during excursions or during any
other activities, whether on or off the premises of the institution.
Kurus English therefore recommends that students take out full personal
insurance cover, including medical and any other foreseeable expenses.
This insurance should include loss of fees paid in advance, in total or
in part, for a course or for any activity that cannot be attended.
12. Public holidays
Kurus English will be closed on all official public holidays in South
Africa. No reduction in price will be considered, except where this is
specifically stated.
Private lessons (one-to-one) that may have been missed due to public
holidays, will be made up to the student at a date that is convenient
to both the teacher and the student. No other lessons will be made up
whatsoever; this includes the Language Excursions which take place in
the afternoon.
13. Kurus English annual leave
Kurus English will be closed from the 23rd of December 2013 to the 5th
of January 2014.
14. Place of jurisdiction:
This contract sets out the full basis of the relationship between Kurus
English and the client who, by entering into agreement with us,
acknowledges that it is governed by the laws of The Republic of South
Africa and that in the event of the client bringing any legal action
against us, our directors, members, servants, agents, subcontractors or
other employees, direct or indirect, that only the courts of The
Republic of South Africa shall have jurisdiction.
Should any dispute arise, only the Terms and Conditions in the English
language version are legally binding.
The Terms and Conditions in all the other languages on our website are
provided as an additional service and courtesy to our clients; they are
not legally binding.
15. Course Material
If you book a course with Kurus English, the course book will be
included in the course fee. If levels are changed within 8 weeks, the
student will need to purchase the second book at cost price.
16. Administration and Registration Fee
An administration fee of 75 Euro and a registration fee of 75 Euro are
already included in the course fees.
17. Airport Transfers
Transfer fees to and from the airport are included in all course fees,
if the student’s arrival is not earlier than 1 week prior of the
commencement of the course and departure is not later than 1 week after
the course ends. The maximum waiting time for our driver is 2 hours,
after which alternative methods of transport will be arranged. The only
condition is that Kurus English has to be informed in time by the
student.
18. Change to prices, dates or programmes
Provided that no confirmation of registration has been issued, Kurus
English shall have the right, at any time, to change the dates and
prices published in the course schedule, either on the internet or
elsewhere.
On conclusion of the contract, Kurus English may amend the
published programme of services, provided such amendments are deemed to
be unavoidable, are made in good faith, or do not affect the overall
style of the course. Especially when different course options (e.g.
General English and Opportunity 1) are booked, logistical changes might
be necessary and courses can be changed by Kurus English at any time.
Students will be informed by these changes on our weekly updated timetables,
visible inside the school premises.
If material changes are made to key services, the
contracting party shall have the right to withdraw from the contract or
to request to join an equivalent language course, where Kurus English
is able to offer him or her such a course. Kurus English shall
notify the contracting party of any such amendment. The
contracting party must exercise his or her rights immediately after
receipt of such notification from Kurus English.
19. Force Majeure
Kurus English will not be responsible for any failure to comply with
any of its obligations (and, therefore, shall not be required to
provide any compensation) if the failure is occasioned by any cause
beyond Kurus English’s reasonable control; nor shall Kurus
English be
responsible for any costs incurred by or on behalf of the student as a
result of any such cause. Such causes shall include, but shall not be
limited to, war, threat of war, riot, civil strife, industrial dispute,
terrorist activity, natural or nuclear disaster and unusually adverse
weather conditions.
20. Change of terms and conditions
These terms and conditions are subject to change, at any time, by Kurus
English.
21. Student performance commitment
| a) | On all Kurus English premises, the only language to be spoken is English. |
| b) | It is the student’s responsibility to arrive for lessons on time. If you miss lessons or are late for lessons, you will not be refunded or be able to make them up at a later date. Students must notify Kurus English if they will not be attending school. Student’s who fail to attend 80% will not receive a certificate. Private tuition must be cancelled 48 hours in advance. Only Students, registered for 6 months or more, are entitled to a break from studies of not more than 1 month. |
| c) | Kurus English reserves the right to expel a student for unacceptable behaviour or lack of attendance. No refund will be given. Repatriation is at student’s own expense. |
| d) | Students may not approach teachers at Kurus English for private tuition outside of Kurus English. |
| e) | Students must pay the full cost of any damage they cause to property. |
| f) | The students are required to show courtesy to our teachers and each other. The teacher facilitates, directs and mediates all language learning activities. |
| g) | Kurus English reserves the right to take still and video footage of students to be used for promotional purposes. If students do not wish to be imaged in anyway, Kurus English will respect their wishes. |
22. Student Declaration
I declare, that to the best of my knowledge, the above information I
have furnished is true and correct. I understand the binding nature of
the general conditions as stated herein and agree to abide by them. I
agree to abide by the timetable of payments, and have read and
understood the conditions regarding refunds of fees.
